You may return or exchange any product, with the exception of sale or discounted items, within 14 days of purchase. Items must be returned in original pristine condition unworn, unaltered and unwashed with the original packaging. Sale items may not be returned or exchanged unless they are faulty, so please choose carefully.
To return or exchange an item email us as soon as possible at email@example.com and we will provide you with an address to return your Thunderpants along with your name and order number.
All return shipping costs are to be paid by you (the customer) unless the original garment was incorrect or faulty. We recommend tracking your parcel to ensure the safe return of any goods as we cannot be held responsible for any item which does not arrive.
If you are exchanging a product please place a new order for the item you would like and you will be refunded when your returned product arrives in its original, unworn and unwashed condition.
Please note: We will only refund the postage costs if the goods are faulty or incorrect.
If you have any queries regarding our returns or exchanges please contact us firstname.lastname@example.org